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Privacy Policy

Introduction

We at partsmelange.ca are committed to protecting the personal information of our customers and visitors ("you") and conducting our business in compliance with applicable Canadian privacy legislation, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA), and the Quebec Act respecting the protection of personal information in the private sector (Quebec's Law 25).

This policy describes how we collect, use, disclose, and protect your personal information.

2. The Information We Collect

When you interact with our website, we may collect the following types of personal information:

  1. Name

  2. Email address

  3. Phone number

  4. Shipping and billing addresses

  5. Payment information

  6. Product preferences and order history

We do not share your personal information with third parties for marketing purposes, nor do we use automated systems to process or profile your data.

3. How We Use Your Information

We use your information for the following specific, legitimate purposes:

  • Order Fulfillment: To process transactions, ship your products, and manage returns/exchanges.
  • Customer Support: To respond to your inquiries and troubleshoot issues.
  • Account Management: To manage your account, provide order status updates, and verify your identity.
  • Marketing (With Consent): To send you promotional emails, special offers, and newsletters only if you have explicitly opted-in to receive them. You may withdraw this consent at any time.
  • Website Improvement: To analyze how our website is used and improve the customer experience.
  • Legal Compliance: To detect and prevent fraud, and comply with our legal obligations.

4. Sharing and Disclosure of Information

We do not sell your personal information. We only share information with third parties as necessary to operate our business and provide services:

  • Service Providers: We use third-party vendors for essential services, such as payment processing ([e.g., Stripe]), shipping ([e.g., Canada Post, FedEx]), and email marketing ([e.g., Mailchimp]). These parties are contractually bound to protect your information and use it only for the purposes for which it was shared.
  • Legal Requirements: We may disclose information if required by law, court order, or governmental authority (e.g., the CAI in Quebec or the OPC).
  • Business Transfers: Information may be transferred to a new entity in the event of a merger, sale of assets, or acquisition, provided it remains subject to similar privacy protections.

Data Transfer Outside of Quebec/Canada

Your information may be stored or processed in [e.g., the United States, Europe, etc.] by our service providers. When data is transferred across borders, it may be subject to the laws of those jurisdictions. Before transferring data outside of Quebec, we conduct mandatory Privacy Impact Assessments (PIAs) to ensure the information receives adequate protection comparable to Quebec standards.

5. Your Rights and Choices

Under PIPEDA and Law 25, you have specific rights regarding your personal information:

  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Correction: You can request that we update or correct inaccuracies in your information.
  • Right to Withdraw Consent: You can withdraw your consent to our use of your information at any time, subject to legal or contractual restrictions.
  • Right to Deletion/Anonymization: You can request that we delete or anonymize your information when it is no longer necessary for the purposes it was collected (specifically emphasized in Quebec).

To exercise these rights, please contact our Privacy Officer using the details provided in Section 3.

6. Security Measures

We have implemented robust physical, organizational, and technological safeguards (such as encryption, firewalls, and access controls) to protect your personal information from unauthorized access, loss, or theft. We use industry best practices to protect sensitive data like credit card information during transmission and storage.

7. Use of Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., Meta Pixel, Google Analytics) to operate and personalize your experience. We obtain your explicit consent through a visible banner or pop-up before activating any non-essential cookies. You can manage your preferences at any time via [Link to your Cookie Management Tool/Settings page].

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date at the top. We recommend you review this policy periodically.